“A true voyage of discovery does not consist of seeking new landscapes but rather of seeing with new eyes.” —Marcel Proust

As change professionals, we often say that we want to leave clients free from the need for additional services from us. Unfortunately, our track record doesn’t support that claim. This is less true for pure training interventions; however, consultants (both internal and external) engage in more “doing” than in “transferring capability.”

I realize not all change facilitators share this view, but my personal bias is that teaching clients to execute change on their own is a crucial part of practicing our craft. Some internal practitioners lack the charter to do anything but solve problems. (“Just help us get this project implemented. We’ll worry about learning how to do it ourselves later.”) Some external practitioners operate within a business model that doesn’t include teaching clients how to stand on their own without the consultant’s help. This series, however, is for a third category of practitioners more