You cannot take responsibility for how well another accepts your truth; you can only ensure how well it is communicated. ~Neal Donald Walsch

As change practitioners, we spend a great deal of time learning skills that help us facilitate discussions, guide conversations, and manage relationships with our clients. We hope things go smoothly and that both we and the client have relatively comfortable interactions as the change process unfolds. For the most part, we prefer to avoid any tough, unsettling discussions.

There are times however, when we find ourselves in situations where keeping everything smooth won’t yield the results we need. Sometimes we have to go into a zone that is uncomfortable for the other person. There is no other way, if we want to serve our client and create the value we agreed to provide.

When this happens, it’s important to have a game plan, more