Comments on: Getting Help for a Project in Crisis (Part 5 of 5) http://changethinking.net/degree-of-difficulty/getting-help-for-a-project-in-crisis Thu, 09 Feb 2012 03:32:38 -0500 http://wordpress.org/?v=abc hourly 1 By: Ron Kaufman http://changethinking.net/degree-of-difficulty/getting-help-for-a-project-in-crisis/comment-page-1#comment-9 Ron Kaufman Mon, 30 Nov 2009 16:41:47 +0000 http://brassblogs.com/Conner/?p=64#comment-9 The challenge in leaving a comment is that you have set the bar so high with your clear thinking, obvious years of experience, and generosity in sharing of tools and key distinctions. You raise the level of the "Strategy Execution" game for us all. In our case, we specialize in one area of strategy execution: "Building a Superior Service Culture". When a company or government organization has decided to move in this direction, then we are able to help. We do prefer to work with organizations that have accumulated "scar tissue" (another of your terms), having already tried to make this shift with purely internal resources. Much of the intellectual property we have developed will be classified as new programs or project initiatives, "installations" in your terms. These do give organizations a place to get started, however, and have delivered measurable results - usually higher Customer Satisfaction and/or Loyalty scores. That said, our role inevitably expands to require senior level coaching (and often challenging conversations) to achieve the "realization" your work describes. Without this level of sponsorship engagement, a culture building project can meander in the HR or learning and development space, consuming hours, but not delivering what it could, and should. At UP Your Service! College, we welcome the space for ongoing conversation this blog has created. Ron Kaufman, founder, UP Your Service! College The challenge in leaving a comment is that you have set the bar so high with your clear thinking, obvious years of experience, and generosity in sharing of tools and key distinctions. You raise the level of the “Strategy Execution” game for us all.

In our case, we specialize in one area of strategy execution: “Building a Superior Service Culture”. When a company or government organization has decided to move in this direction, then we are able to help. We do prefer to work with organizations that have accumulated “scar tissue” (another of your terms), having already tried to make this shift with purely internal resources.

Much of the intellectual property we have developed will be classified as new programs or project initiatives, “installations” in your terms. These do give organizations a place to get started, however, and have delivered measurable results – usually higher Customer Satisfaction and/or Loyalty scores.

That said, our role inevitably expands to require senior level coaching (and often challenging conversations) to achieve the “realization” your work describes. Without this level of sponsorship engagement, a culture building project can meander in the HR or learning and development space, consuming hours, but not delivering what it could, and should.

At UP Your Service! College, we welcome the space for ongoing conversation this blog has created.

Ron Kaufman, founder, UP Your Service! College

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