January 24, 2012
I’ve just published the final post in my series on developing synergistic work teams, in which I have been describing a four-phase model that includes Interacting, Appreciative Understanding, and Integrating. Finally, we come to the Implement stage, where all the hard work of communicating, and appreciating and merging divergent views begins to pay off and we begin to reap the benefits of this process.
November 8, 2011
In this series, I’ve been discussing the importance of having tough conversations with clients when warranted. In this last post, I describe seven ways to stay confident and centered during a tough conversation.
September 28, 2011
This series is about the importance of being able to reframe a person’s mindset during a change initiative to shift how he or she sees and interprets certain things. In this post, I talk about “danger” people and “opportunity” people, and describe how each responds to reframing.
September 20, 2011
It’s important to be able to reframe a person’s mindset during a change initiative to shift how he or she sees and interprets certain things. In this post, I describe in detail two key elements in reframing: frame of reference and priorities, and describe how to apply each.
November 17, 2010
In this final posting of the capacity and demand series, we’ll look at the mechanics of the actual capacity management process and explore how it can be used to balance the demands of change with the capacity that remains.