Dec 20 2010

The Characteristics of Nimble Execution

In a previous post, I defined a nimble organization as one that has a sustained ability to quickly and effectively respond to the demands of change while continually delivering high performance. Gaining and sustaining nimbleness is not easily or casually achieved. To fully leverage its potential requires commitment and tenacity from the very top of an organization. This begins when members of the Board (or equivalent strategic sanctioning body) and senior leadership declare their deeply held belief that nimble execution is a vital strategic advantage. This conviction must then be translated into two levels of intention: more

Nov 17 2010

Putting It All Together—The Mechanics of Capacity Management

Previous postings in this series have highlighted certain aspects of capacity management:

  • Attending to the effects of future shock: resistance, results, encroachment, credibility
  • The mental, emotional, and physical energy required to make adjustments in expectations
  • The difference between capacity and resources
  • Operating in The Zone
  • Calculating change demand and measuring remaining capacity

In this final posting, we’ll look at the mechanics of the actual capacity management process and explore how it can be used to balance the demands of change with the capacity that remains. more

Nov 02 2010

How Do People Learn to Adapt to Change?

Major change is triggered when people face a significant discrepancy between what they expected and what actually happens during change. People adjust to change, not by learning to like what is taking place, but by forming new expectations that can lead to success under the new conditions. At a personal level, three types of energy are required to make these adjustments in expectations: more

Sep 07 2010

The Path of Intent Management

(1) Comment

In my last post, I said that, as practitioners, we sometimes devote more time getting people to change than we spend on the change itself, and that having a complete, concise, understandable, and compelling statement of intent is critically important to achieving change success. I’d like to say more here about managing the intent process.

When important projects are not orchestrated effectively, they sometimes melt down or never get off the ground. More often, what happens is more

Jul 22 2010

Our Craft Is a Blend of Art and Science

“Art and science have their meeting point in method.”  ~Earl Edward George Bulwer-Lytton

Fundamental organizational shifts are partly chaotic and partly predictable. We have to be able to plan for and address the known aspects of change and at the same time acknowledge and deal with the inevitable puzzles, contradictions, and conundrums that arise.

Think of the execution of organizational change as a continuum. At one extreme, it is a stable process where we manage events by applying set rules and formulas. Here, a “paint by numbers” or cookbook solution would be acceptable. At the other end, it is a more