Nov 29 2011

Use Ethical Ploys to Change the World

In this series, I’ve been discussing the use of ethical ploys by practitioners to add value where it is needed, but not solicited. I define an ethical ploy as a “noble ruse” that guides someone toward seeing a point of view he or she might not have otherwise been open to.

In this post, I’d like to present two examples of ethical ploys that highlight the concept of enticing people, in an honorable way, to see more than they asked for or expected from a situation. As you will see, the results of either can have benefits far beyond the realization of the change goals. more

Nov 08 2011

Tough Conversations—Know When to Push, and When to Stop

In this series, I’m discussing the importance of having tough conversations with clients when warranted, and describing a few of the dynamics in play when this happens. Because it’s unusual to intentionally take clients to the higher end of the Discomfort Continuum that I described in my last two posts, it is likely to be difficult and stressful for us as well. As change practitioners, when we fail to address important but difficult-to-discuss issues with clients, it’s almost always because we weren’t prepared to deal with our own emotions. more

Mar 23 2011

Are You an “Empowered” Change Agent?

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Even a nod from a person who is esteemed is of more force than a thousand arguments or studied sentences from others. ~Plutarch

The empowered relationship is one of the more important aspects of orchestrating organizational transitions, but the term “empowerment” continues to be misunderstood and misused. Most professional change facilitators have some understanding of empowerment’s role during implementation, but we have to fully grasp all its implications if we are to help our clients use this tool wisely.

Sponsors who consistently achieve what they set out to accomplish depend on the influence of empowered individuals whose opinions and observations they trust. I’ve personally never seen a significant initiative reach full realization without the sponsors relying heavily on others to help them gain context and perspective. Sometimes they lean on more

Jul 07 2010

How to Get Unstuck

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“You don’t drown by falling in the water; you drown by staying there.” ~Edwin Louis Cole

In my last post, I wrote about what happens when initiatives become “stuck.” Challenges and obstacles to implementation are a regular and expected occurrence in any change initiative. They become problematic, however, when the attending change agent doesn’t have a plan he or she believes in, or even an idea, of how to solve the problem.

There is a framework practitioners can use to determine how to get unstuck, regardless of the nature of the desired outcome, or the implementation approach used (Kotter, Bridges, Anderson, Prosci, Conner, etc.), or the specific actions they call into play. This post provides a way to look at a generic intervention process and how to apply it to any change or execution methodology. more

Jan 20 2010

Guidelines for Dealing with Top Change Agent Challenges

Whether change agents are internal or external, they often have to operate in an environment where sponsors are less than prepared to perform their role. Here are some guidelines for addressing common challenges agents face when in service to sponsors.

Aim for realization, not installation.

Many sponsors focus on installing critical changes—putting solutions in place—rather than realizing the intended business benefits. Be sure you and your sponsor are clear on whether you are working toward full realization of the initiative’s objectives or some degree of installation with reduced expectations.

Make strong sponsorship your top priority.

Realization of change is impossible without sufficient sponsor commitment and the capacity to follow through with his or her intentions. Successful agents foster the necessary sponsor behaviors to build and maintain three critical elements: more