Jan 12 2010

Ways Change Agents Can Help Sponsors

As I wrote in my last post, even sponsors with lots of experience leading difficult transitions need the help of skilled change practitioners.

Sponsors are most effective when we help them:

Have a clear definition of the change. Effective sponsors must see the desired state clearly and understand the overall intent.

Recognize and express their dissatisfaction with the present state. Successful sponsors need to be keenly aware that the organization cannot afford to fail at the change; they have to be tenacious about fully realizing the initiative’s objectives and communicate effectively to the organization. more

Dec 15 2009

How to Spot (and Help) a Good Sponsor

In the last two posts, we’ve examined things about sponsorship that many of us believe to be true. We’re also looking into why we sometimes stray from these axioms when we design interventions and/or interact with sponsors.

In my work, I’ve found that the most effective sponsors display a common set of characteristics. Of course, they’re expressed differently depending on the organization, the circumstances, and the personality of the sponsor, but in general, highly successful sponsors are purposeful, attentive, committed, decisive, and resolute. I’ll break these down into very specific statements and actions. more

Dec 01 2009

Essential Truths About Sponsorship

Of the four primary roles in the change process (sponsors, agents, targets, and advocates), none is as crucial to successful realization of change as that of sponsor. Yet, as practitioners, we often don’t bond with these leaders effectively enough to carry out our responsibilities. I think this is the biggest problem we face as practitioners: Even though we know how important sponsors are to successful change, we don’t always do what we could to help them succeed.

Guiding sponsors toward new behaviors and mindsets is the heart of our profession. Maybe it’s time to invest more energy in exploring what we need to learn and what needs to shift in our own actions so we can be more influential with sponsors. more

Nov 24 2009

Getting Help for a Project in Crisis (Part 5 of 5)

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The more an initiative’s makeup reflects being “in crisis,” the greater the likelihood of failure, the lower the quality of results and the longer it takes to reach intended outcomes. To compensate for these risks, sponsors who succeed with change typically ensure that more attention/resources (mindshare, knowledge, skill, money, people, courage, and discipline) are allotted to these endeavors.

Fortunately, there is a clear pattern for leaders who consistently achieve their change goals. more

Nov 12 2009

Exploring a Project’s “Degree of Difficulty” (Part 2 of 5)

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Three key factors—How much change? What’s the desired result? How crucial is it to succeed?—help determine a change initiative’s Degree of Difficulty. Let’s look at these in detail.

DETERMINING HOW MUCH CHANGE IS EXPECTED

Projects of a continuous improvement nature (dealing with incremental change) have an important place within organizations. Without Six Sigma and other such methodologies to keep a constant vigilance on quality enhancement opportunities, organizations would never harvest the full potential from their processes and procedures.

Transformational change, on the other hand, dramatically alters the course of current actions. more

Nov 09 2009

Just How Difficult Is Your Change Initiative? (Part 1 of 5)

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Credibility gaps often exist between us as change practitioners and our sponsors. Many factors contribute to these gaps, and I’ll explore several in a future post. Here, I’d like to focus on a common one: Many sponsors see us as indiscriminate when suggesting they allocate significant amounts of time and attention to implementing change initiatives. They believe we think ALL initiatives are critical and in need of our skills.

Let’s not argue about whether this indictment is justified, or whether you personally would ever create such an impression. My point is, too many sponsors hold this view about too many of us change practitioners and as a result, they see us as tactical players (have hammer, looking for nail) rather than as trusted advisors capable of determining when implementation assistance is genuinely called for. more

Nov 09 2009

Hold On—Change Itself Is Unstable

Part 2 of 2

The volume, momentum, and complexity of change are all accelerating as never before, and we run the risk that the challenges brought to us will outstrip our ability to keep up. (Maybe this is already happening for some.) At one point or another, we’ve probably all told our clients (those we serve, whether we are an internal or external resource) that “change is changing,” but are we as practitioners changing at a commensurate speed (evolving ourselves as well as the state of the art)? more