Putting It All Together—The Mechanics of Capacity Management
Previous postings in this series have highlighted certain aspects of capacity management:
- Attending to the effects of future shock: resistance, results, encroachment, credibility
- The mental, emotional, and physical energy required to make adjustments in expectations
- The difference between capacity and resources
- Operating in The Zone
- Calculating change demand and measuring remaining capacity
In this final posting, we’ll look at the mechanics of the actual capacity management process and explore how it can be used to balance the demands of change with the capacity that remains. more
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The Constantly Shifting Emphasis Between Science and Art
The science of our work is about what we’ve seen before and know how to deal with; the art is centered around the unfamiliar and what we consider “cutting edge.” Change practitioners, therefore, start out as inquiring artists and gradually become precise scientists—only to swing back and forth between the two for the rest of their careers.
When we first enter the profession, even if we are trained or licensed in one or more change methodologies, we spend years trying to figure out what’s really going on when change is being executed. This means, in the early years, there is more revelation than certainty…more art than science.
It might seem strange to call a new recruit an artist. more
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Our Craft Is a Blend of Art and Science
“Art and science have their meeting point in method.” ~Earl Edward George Bulwer-Lytton
Fundamental organizational shifts are partly chaotic and partly predictable. We have to be able to plan for and address the known aspects of change and at the same time acknowledge and deal with the inevitable puzzles, contradictions, and conundrums that arise.
Think of the execution of organizational change as a continuum. At one extreme, it is a stable process where we manage events by applying set rules and formulas. Here, a “paint by numbers” or cookbook solution would be acceptable. At the other end, it is a more
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