Nov 09 2010

How to Manage Capacity

There are two aspects to capacity management—its relationship to stability and uncertainty, and the measurement of its variables.

The Zone

Managing capacity involves:

  • monitoring the supply of, and demand on, adaptation capacity, and, when necessary,
  • making adjustments in order to operate in “The Zone” (a space for pursuing as much change as possible while minimizing the negative effects of future shock).

As I stated in the first post of this series, future shock occurs when the demands of change exceed a person’s or group’s capacity to properly deal with its implications. (This is reflected in their inability to maintain productivity, quality, and safety standards). At first glance, you might assume that future shock is something to avoid at all cost. However, that’s not what I’ve seen from leaders who consistently achieve their change objectives. more

Jun 30 2010

Are You Stuck?

“Most obstacles are imaginary; the rest are only temporary.”  ~Scott Sorrel

We all get stuck sometimes…it’s part of the human experience. We know what we want to achieve and have a plan for doing it, but suddenly we’re faced with a challenge that mystifies us. The situation may involve a problem or opportunity, but the fact is, we don’t know how to resolve it given the present circumstances (or aren’t willing to because of certain implications). In other words, becoming unstuck isn’t about problems/opportunities—it’s about problems/opportunities with no clear way to address them.

There are as many ways to be stuck as there are aspects to our lives. We can become stuck with our spouse or kids, our friends, our careers or boss, our physical well-being, our spiritual development, etc. Anything of significance that we set out to accomplish can, and most likely will, become stuck at one time or another.

Professional change facilitators are not immune to being stuck. From time to time, even the most accomplished practitioners, applying the most capable execution methodologies, are unable to find a viable resolution to a particular more